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Lamington National Park Road - NDRRA

Struber provided strategic engagement support during road restoration works at over 80 sites along Lamington National Park Road following Cyclone Debbie in March 2017.

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Client

Project Value

N/A

Project Type

  • engagement
  • communication

Success Factors

Collaborated with the community tomanaged nightly road closures, while still achieving construction timeframes.
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project outline
Please put first sentence overview on admin

Struber provided strategic engagement support during road restoration works at over 80 sites along Lamington National Park Road following Cyclone Debbie in March 2017.

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strategy

Struber partnered with Department of Transport and Main Roads and McIlwain to deliver a critical start up plan to implement proactive communications activities over the course of 12 months. Road closures, sensitive work locations and construction impacts on local businesses and residents were managed closely by Struber by providing advance notice of construction activities, arranging access through road closures and facilitating meetings between community members and project team specialists.

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tactics

Struber:

  • Provided initial project communications driven through the critical start up model and early engagement of government authorities, emergency services, community groups, local residents and businesses
  • Maintained a regular site presence to support the project team and ensure stakeholder management processes were upheld
  • Attended regular meetings with local residents and businesses during project delivery to assist with enquiries or concerns and feeding information back to the project team in a timely manner
  • Reporting into Department of Transport and Main Roads regularly to ensure consistent messaging and aligned expectations
  • 24-hour hotline service to receive community enquiries.
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results

Struber successfully implemented its renowned critical start up model and engaged stakeholders prior to project delivery which enabled a smooth transition into construction deliverables. Establishing close connections with key community members and regular site visits to address any concerns enabled the project team to work to an accelerated delivery schedule and continue meeting critical path targets.

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