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Herston Quarter Communications and Team Charter

The Herston Quarter Redevelopment Project is a $1.1 billion PPP between Queensland Health Metro North and Australian Unity Wealth to deliver a health, aged care, residential and retail destination adjacent the Royal Brisbane and Women’s Hospital.

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Client

Project Value

N/A

Project Type

  • engagement
  • creative

Success Factors

Struber’s PPP culture expertise successfully delivered an internal culture reset.
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project outline
The Surgical Treatment and Rehabilitation Service (STARS) is the first priority project being delivered as part of the $1.1 billion Herston Quarter Redevelopment PPP Project.

The Surgical Treatment and Rehabilitation Service (STARS) is the first priority project being delivered as part of the $1.1 billion Herston Quarter Redevelopment PPP Project.

Australian Unity Health engaged Struber to undertake an internal culture series to support the three PPP partners and incoming Facilities Management partner manage internal communications across three separate working locations, including to develop and implement a Team Charter.

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strategy

Struber implemented the first four phases of its 7-step methodology, which included:

• Inception – one-on-one interviews with leaders from the three PPP partners

• Discover – review internal documents and interview findings to identify risks, challenges and opportunities

• Direction – develop a recommendations report to further develop internal communications and culture, including a workshop with leaders to agree an action plan to move forward

• Discover – facilitate a Team Charter workshop, meet with nominated internal connectors and develop a roadmap and supporting collateral to launch and embed the Team Charter in the internal culture.

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tactics

Across the four-phases, Struber’s tactics included:

• One-on-one leader interviews.

• Findings and recommendations report.

• Fireside chat workshop with leaders to progress priority actions.

• Team Charter workshop, including preparing vision and values statements.

• Meeting with team connectors to develop and progress Team Charter launch and ongoing implementation across the team.

• Facilitated a Project Update and Team Charter launch, held virtually as a result of COVID-19 restrictions.

• Developed collateral to launch and promote the Team Charter to the broader team including posters, desk cards, pull-up banners, digital assets, presentations, induction packs, project update templates, and monthly values awards.

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results

• The project has a Team Charter that celebrates the contributions and values of each PPP partner, while providing a central guide for how the broader project team works together and contributes to delivering essential infrastructure for Queensland.

• With COVID-19 restrictions in place, the Team Charter was launched via a virtual Project Update, attended by 70% of the project team and 100% of the leadership team.

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