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National Disaster Relief & Recovery Arrangement (NDRRA)

Following the 2011 South-East Queensland Floods, to safeguard community assets against future events, Toowoomba Regional Council (TRC) embarked on the biggest road network flood reconstruction program the region had ever seen, to safeguard community assets.

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Client

Project Value

$20 million

Project Type

  • engagement

Success Factors

98% stakeholder satisfaction
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project outline
Please put first sentence overview on admin

Following the 2011 South-East Queensland Floods, to safeguard community assets against future events, Toowoomba Regional Council (TRC) embarked on the biggest road network flood reconstruction program the region had ever seen to safeguard community assets.

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strategy

Struber’s Taskforce was invited to join TRC’s team of consultants and experts to facilitate discussion with the local community regarding the project.
Applying flexible work methods and a transparent communication approach, Struber focused on planning and delivering a robust engagement program to inform and collaborate with local businesses operating in the Toowoomba CBD during restoration works to underground drainage infrastructure.

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tactics

Struber delivered:

  • A comprehensive, multi-platform engagement program
  • An extensive stakeholder analysis matrix and map
  • Stakeholder engagement activities designed to interact, communicate and educate; including door knocking, public information sessions, radio advertising and EDM campaigns and project hotlines
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results

Despite early concerns from key stakeholders regarding impacts on the community and local business, Struber’s Engagement Taskforce successfully positioned the importance of the work against temporary inconveniences, to create community support and acceptance for the project. By establishing a culture and engagement strategy which identified construction impacts early on, Struber provided the project team with flexibility and opportunities to identify, research and provide alternative solutions.

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